Managed Services
built around the outcome.
When you have shipped product but do not want to run it 24/7 in-house, we operate it for you. Managed services covers the full lifecycle - SRE, on-call, observability, security patching, FinOps, and a continuous improvement backlog that compounds over months. Our model is outcome-based: SLOs we hit, incidents we resolve, dollars saved, not hours billed. Most managed engagements run 12+ months and grow over time.
Managed Services brief
Run, monitor, and evolve software you have already built - 24/7 SRE, support, and continuous improvement.
99.95%
Typical SLO achievement on production workloads
< 30 min
P99 incident acknowledgement time
40%
Average AWS cost reduction in first 6 months of ops
Best fit when
- Product team that wants engineering focused on features, not operations
- Mid-market business with 1–10 production services and tight SLA expectations
- Post-launch product where 24/7 coverage justifies external operation
The four pillars of managed services.
SLO-based operation
We set explicit SLOs (availability, latency, error rate) with you. Error budgets drive trade-offs between feature work and reliability investment.
24/7 on-call
Pager rotations, runbooks, and incident response. We measure MTTR and PIR-to-action turnaround - not just response acknowledgement.
Continuous improvement
A managed backlog of tech-debt, security, performance, and FinOps work that compounds your platform - not just keeps the lights on.
Transparent reporting
Monthly business reviews with SLO achievement, incident analysis, capacity trends, cost trends, and recommended actions.
How a typical managed services engagement runs.
Onboarding (2–4 weeks)
Architecture review, runbook authoring, observability gap-fill, IAM hygiene, and SLO definition with stakeholders.
Steady-state operation
On-call rotations live, monitoring dashboards live, incident response active, monthly business reviews scheduled.
Improvement roadmap
Quarterly improvement themes - performance, security, FinOps, dev experience - with clear value-tracking.
Transition path
When you want to bring it in-house, we hand over with documented runbooks, ADRs, and a 60-day overlap with your team.
When this engagement model wins.
- Product team that wants engineering focused on features, not operations
- Mid-market business with 1–10 production services and tight SLA expectations
- Post-launch product where 24/7 coverage justifies external operation
- $10k–$60k / month operations budget
Services we lead with for managed services.
Managed Services engagement questions.
Do you replace our DevOps team?
Sometimes - more often we augment them. We can run 24/7 on-call while your team focuses on platform engineering. The boundary is set per engagement.
What happens during a major incident?
On-call paged, incident commander assigned, war room opened. We resolve the incident, then run a blameless PIR within 5 business days with action items tracked.
Can we exit at any time?
Yes - 60-day notice. Knowledge transfer is a deliverable, not a renegotiation. We do not lock you in.
Do you do compliance evidence work?
Yes - if you are running SOC 2 or ISO 27001, we manage evidence collection, control testing, and auditor-facing documentation as part of operations.
Other engagement models
Digital Transformation
End-to-end modernization for legacy platforms - from monolith to cloud-native and AI-augmented.
Staff Augmentation
Senior engineers embedded into your team for 3–12 month engagements - same code standards, your sprint cadence.
Product Engineering
End-to-end product squads that own discovery, design, build, ship, and post-launch iteration.
Have a product idea or a system to scale?
Tell us what you're building. You'll hear back within one business day - from a senior engineer, not a sales rep.
- Free 30-min discovery call
- Fixed-scope or T&M engagements
- NDA on request - first reply within 24h